Privacy Policy

Sparkle Premium Detailing is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the data you provide when using our website or engaging with our premium automotive detailing services. We understand that your privacy is important, and we take our responsibility to protect your information seriously.

When you visit our website or contact us regarding our ceramic coating, paint correction, or interior detailing services, we may collect certain personal information necessary to process your enquiry and deliver our services effectively. This information typically includes your name, contact telephone number, vehicle details, and any specific requirements or preferences you communicate regarding the detailing treatments you wish to receive.

We collect information directly from you when you complete contact forms, schedule appointments, or communicate with our team through telephone calls or other channels. Additionally, our website may automatically gather certain technical data such as your IP address, browser type, device information, and pages visited. This technical information helps us optimise website performance, troubleshoot issues, and understand how visitors interact with our online platform.

The personal information we collect serves several legitimate purposes related to providing exceptional detailing services. Primarily, we use your data to process service bookings, communicate appointment details, provide quotes for specific treatments like multi-stage paint correction or ceramic coating applications, and deliver the premium automotive care you request. Your contact information enables us to confirm appointments, provide service updates, and address any questions or concerns you may have throughout the detailing process.

We may also use your information to send relevant communications about our services, including information about new detailing techniques, seasonal promotions, or updates to our service offerings. However, we respect your communication preferences and provide clear options to opt out of marketing communications at any time. Our primary focus remains on delivering exceptional service rather than overwhelming you with unnecessary correspondence.

Your personal information is stored securely using industry-standard security measures designed to prevent unauthorised access, disclosure, alteration, or destruction. We implement technical and organisational safeguards including encryption, secure servers, and restricted access protocols to ensure that your data remains protected. Our staff members who have access to personal information are trained in data protection principles and are bound by confidentiality obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share limited information with carefully selected service providers who assist us in operating our business, such as payment processors, scheduling systems, or website hosting services. These third parties are contractually obligated to maintain the confidentiality of your information and use it only for the specific purposes we authorise.

In certain circumstances, we may be required to disclose personal information to comply with legal obligations, respond to lawful requests from public authorities, or protect our legitimate interests. Such situations might include responding to court orders, cooperating with law enforcement investigations, or defending against legal claims. We will only disclose information to the extent necessary and in accordance with applicable data protection laws.

You have several important rights concerning your personal information. You may request access to the data we hold about you, ask us to correct inaccurate information, request deletion of your data under certain circumstances, or object to specific processing activities. You also have the right to withdraw consent for marketing communications or data processing activities based on consent. We are committed to facilitating these rights and will respond to legitimate requests within reasonable timeframes.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable legal obligations. Once information is no longer needed, we securely delete or anonymise it to prevent unauthorised access or use. Retention periods may vary depending on the type of information and the specific business purposes it serves.

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies independently. When you navigate away from our website, our Privacy Policy no longer applies, and any information you provide to third-party sites is governed by their respective privacy practices.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will post the updated policy on our website with a revised effective date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information and your rights regarding data protection.

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, we welcome your enquiries. Your privacy matters to us, and we are committed to addressing any questions or concerns you may have regarding the collection, use, or protection of your personal data in connection with our premium detailing services.